ColdBet Privacy Policy

At ColdBet, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you create a ColdBet login, play at our casino, or otherwise interact with our platform. By using our services, you agree to the practices described below. If you have questions about how your data is handled, our support team is available to assist you.

Who We Are

Our platform is operated by Game2Net B.V., registered in Curaçao under number 163111, licensed by the Curaçao Gaming Authority under licence OGL/2024/296/1093. Payment processing is handled by our wholly-owned subsidiary, Megabond LTD, registered in Cyprus. Throughout this document, "we", "us" and "our" refer to ColdBet and its affiliated entities responsible for processing your data.

Information We Collect

We collect several categories of information to provide you with a safe and personalised experience. When you complete your cold bet registration, we gather data necessary to verify your identity, process transactions, and comply with our legal obligations as a licensed operator.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence when you sign up through our ColdBet casino login page.
• We gather financial information, including deposit and withdrawal history, payment method details, and transaction records related to your ColdBet deposit and ColdBet withdrawal activity.
• We record your gaming activity, including bets placed on ColdBet slots, our ColdBet live casino, and sports betting, to improve our services and administer bonuses such as ColdBet free spins or a ColdBet bonus code.
• We track technical data such as IP address, device type, browser information and login timestamps whenever you access our ColdBet app or ColdBet casino app.
• We may collect identity verification documents during our KYC checks, which are required under our licensing obligations.
• We store your communications with our customer support team, including enquiries sent via email, LiveChat, Telegram or our contact form.

How We Use Your Data

We at ColdBet use the information we collect for legitimate business purposes, including account management, fraud prevention, and regulatory compliance. Our ColdBet team processes your data to verify your eligibility for a ColdBet no deposit bonus, calculate cashback through our loyalty programme, and ensure fair play across all games.

• We use your data to process your cold bet deposit and withdrawal requests securely and efficiently.
• We use your contact details to send you important account notifications, promotional offers, and updates about your ColdBet promo code eligibility, where you have consented to receive marketing.
• We analyse gaming behaviour to detect suspicious activity, prevent money laundering, and protect vulnerable players.
• We use technical data to maintain the security and performance of our Cold Bet casino app and website.
• We retain records as required by Curaçao gaming regulations and applicable anti-money-laundering laws.

Legal Basis for Processing

We process your personal data based on several legal grounds. Our ColdBet platform relies on the performance of our contract with you when you register, deposit or withdraw funds. We also rely on legal obligations imposed by our licence, legitimate business interests such as fraud prevention, and your consent where required, for example for marketing communications or optional cookies.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience at Cold Bet. Cookies help us remember your preferences, keep you signed in during your ColdBet casino login session, and analyse how visitors use our site. You can manage cookie settings through your browser; however, disabling certain cookies may affect functionality, including access to your cold bet casino login features.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who help us operate our business.

• We share data with payment processors, including Megabond LTD, to complete transactions related to your ColdBet deposit or ColdBet withdrawal.
• We share information with identity verification providers to fulfil our KYC obligations, which may take up to 72 hours from document receipt.
• We may disclose data to regulators, law enforcement, or auditors when legally required.
• We share limited data with game providers and live dealer studios to operate games such as those found in our ColdBet live casino.
• We may share data with marketing and analytics partners to improve our promotional campaigns, subject to your consent preferences.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including ongoing legal, accounting and regulatory requirements. Financial records related to your cold bet deposit and withdrawal history may be retained for extended periods to comply with anti-money-laundering obligations, even after you close your account.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our security department, reachable at [email protected], monitors our systems to safeguard information shared through your Cold Bet login or Cold Bet casino login sessions. Despite our efforts, no system is entirely immune to risk, and we encourage you to use strong passwords and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may request correction of inaccurate or incomplete information linked to your ColdBet register profile.
• You can request deletion of your data, subject to our legal retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You can withdraw consent at any time where processing is based on consent, such as optional cookies or promotional emails.

To exercise any of these rights, please contact us at [email protected], and our team will respond within a reasonable timeframe.

International Data Transfers

As an international platform serving players across multiple regions, including localised offers for Germany, Poland, India and Bangladesh, we may transfer your data across borders to affiliated entities and service providers. Whenever we do so, we take steps to ensure appropriate safeguards are in place to protect your information consistent with applicable data protection standards.

Restricted Jurisdictions

We do not offer our services to residents of Australia, Curaçao, France, the Netherlands, Spain, the United States and its dependencies, the United Kingdom, Aruba, Bonaire, Saba, or other restricted territories. If you access our ColdBet casino from a restricted location, we reserve the right to suspend your account and limit data processing to compliance-related purposes only.

Children's Privacy

Our services are intended exclusively for adults who meet the applicable legal age for gambling. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our ColdBet casino app or website after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to our team through one of the following channels:

• General enquiries: [email protected]
• Security concerns: [email protected]
• Complaints and suggestions: [email protected]
• Blocked account issues: [email protected]
• LiveChat available 24/7 directly on our website

We value the trust you place in us when you complete your ColdBet register process, and we remain dedicated to protecting your privacy throughout your journey with us.